Here For You.

Choosing the perfect engagement ring is one of the most important decisions you will ever make. We promise you a ring to adore for all lifetime, crafted from the finest materials by our brilliant designers.

Your ideas and questions are eagerly encouraged. We will be here for you every step of the way, to offer expert opinions, insights and experience.

About us

Do you operate retail store?

Illuma has opened a new showroom location at 223A River Valley Road, Singapore (don’t forget to reserve in advance). We’d love to meet you there.

We mostly operate online, however, which allows us to cut overhead costs and focus exclusively on quality and service. However, we understand how important it is for our customers to see and feel jewellery - especially a piece of jewellery as personal as an engagement ring. That's why we created a concept of the diamond concierge where we bring our products to your doorstep, so you can see the diamonds before your purchase.

Do you have gemologists on staff?
Yes. We have HRD and GIA graduate diamond appraisers and gemologists on staff. They are an integral part of our customer service and sales teams. If you have any further questions, you can speak with our graduate gemologist at any time.
How does your diamond conceirge work?
Simply utilise our website and tell us all your wants and needs and our staff will get back to you within 2 days to schedule an appointment. Once the appointment is confirmed, our staff will visit you with our selection of fine diamonds and designs. *Note that the diamond conceirge is only currently available in Singapore due to security reasons

Our Diamonds & Jewellery

How can I make sure that the diamonds I receive are legitimate?
Every loose diamond and diamond engagement ring that we sell comes with an independent GIA lab report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond. Also, there are security serial numbers that are engraved on all our diamonds.
Why is it important for my diamond to have a serial number?

Since a diamond is often a large investment, it is a good idea to purchase a certified diamond as a way to protect this investment. There are three primary benefits to owning a diamond with a serial number.

The certificate authenticates the diamond’s details. It shows the carat weight, cut, clarity and color. You can be certain these details are true when you buy because of the certificate. The certificate will be listed in your name after you purchase. This can help you recover the diamond if it is lost or stolen because the matching number is engraved into the diamond. If you choose to sell the diamond, you will be able to obtain a better price from a buyer because the details of the diamond are certified.

Are any of your diamonds treated, clarity enhanced or colour enhanced or modified in any way?

We only sells diamonds that are 100% natural and untreated.

The Gemological Institute of America (GIA), will not issue grading reports on diamonds that have been treated or enhanced, so purchasing our diamonds - which are all GIA certified -- is another guarantee that your diamond is natural.

Are your diamonds conflict free?

Conflict-free diamonds are gems that were not obtained due to human rights abuses, child labor, violence, or environmental degradation.

We make sure that our customers receive conflict-free diamonds. Our internal guidelines exceed government requirements.

We only purchase polished diamonds from professional members of the diamond trade. We have contracts with our very reputable suppliers that guarantee that their diamonds are conflict-free.

Orders

I live outside of Singapore but I love your jewellery and bespoke designs. Can I still buy your jewellery?

Of course! At Illuma Diamonds, we offer free shipping worldwide on all orders, with no minimum purchase. 3 simple steps!

  1. Tell us your wants and desires on our website.
  2. Receive a quotation from our staff within 3 working days.
  3. Make payment and your jewellery will be delivered to your doorstep!

Nervous that you've ordered the wrong ring size? That's no problem, either. We offer free ring resizing for 60 days after your purchase. Even better, we'll send the newly-resized ring back to you, for free, via two-day FedEx.

Can I order through your website?
Yes. You can make your purchases by using our diamond conceirge page to inform us of what you wish to purchase and we will reply with a quotation.
Can I custom design my engagement ring?
Of course! Custom designs are the essence of our company. We believe that custom designing an engagement ring is a great way to create a ring that is perfect for your unique personality—a beautiful expression of love.
What if I need help placing an order?
Simply click on the contact us at the top right hand corner of the website and you can instantly drop us a message using WhatsApp!
What happens if I order internationally?
When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties. Shipping is done via Fedex International Priority for orders over $500 in value and usually takes two to three days. Packages valued below $500 are sent USPS Priority Mail.

Long Term Care

Do you clean or provide care for the jewellery sold on your site?
Yes. All jewellery purchased from Illuma Diamonds are eligible for a free cleaning every six months. You may also return your jewellery to us for free prong tightening, repolishing, rhodium plating and cleaning.
What exactly is covered by your life time warranty?

All of our jewellery is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services.

In the event that there is ever a problem with your jewellery or you are in need of other services that are not covered under our lifetime warranty, contact our diamond conceirge for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewellery.